Frequently Asked Questions

Get answers to common questions about Hair washing.

We recommend tailoring frequency to your hair and scalp: oily scalps may benefit from washing every 1–2 days, normal hair can be every 2–3 days, and dry or textured hair often fares best with 2–3 washes per week plus moisturizing treatments.

New color should typically set 24–48 hours before a full wash; our salon uses color-safe shampoos, cool rinses and gentle techniques to protect vibrancy. Immediate rinses after some in-salon treatments are performed according to the stylist’s guidance.

We select salon-grade, professional shampoos, conditioners and treatments matched to your hair goals—hydration, volumizing, color-safe, or clarifying. Our stylists consult before service and can use vegan, sulfate-free or specialty treatments to target specific scalp or strand concerns.

A standard wash with consultation, gentle shampoo, scalp massage and conditioning usually takes 15–25 minutes. Add-ons like deep treatments, masks, or extended massages can extend the appointment to 30–45 minutes depending on chosen enhancements.

Yes. We offer customized scalp treatments as part of or in addition to your wash: exfoliating scrubs, hydrating masks, or anti-dandruff therapies. Your stylist will assess your scalp and recommend the appropriate treatment to improve health and comfort.

Absolutely. Tell us about sensitivities when booking or at check-in. We keep gentle, fragrance-free, hypoallergenic and dermatologist-tested options and will patch-test or avoid specific ingredients to ensure a comfortable, safe washing experience.